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Concept
Cues Warranty Information & Care Instructions
To protect your investment,
Concept Cues offers a limited lifetime warranty against manufacturing defects. If you ever experience a problem that you believe is covered under warranty, please call
us at 1-727-488-0536. Please note that this warranty does not cover problems resulting from warping or abuse.
1. Terms and Conditions. Concept Cues warrants solely to the original purchaser of this
Concept Cues product that the product purchased shall be free from defects in materials and workmanship under normal use for as long as the product is owned by the original purchaser, or until the ownership of the product is transferred to another. This Limited Warranty does not apply to asserted defects resulting from:
(a) normal wear and tear;
(b) modification, misuse, abuse or improper maintenance or
(c) accidents or exposure to extremes of temperature or humidity which cause harm.
This Limited Warranty applies only to those products purchased from authorized dealers of
Concept Cues.
2. Limitation on Obligations. The obligations of Concept Cues hereunder are limited to repair or replacement of any product found to be defective under this Limited Warranty. In no event shall Poison Products be liable for any indirect, incidental or consequential damages, of any nature or kind or for damages to or loss of property. THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF
CONCEPT CUES PRODUCTS AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.
3. No Other Warranties. This Limited Warranty, as set forth herein, constitutes the entire warranty and representation of
Concept Cues with regard to its cues and shafts. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of the product. No representation or warranty made by
Concept Cues employee, dealer or agent shall be binding upon Concept
Cues other than as set forth herein.
4. Claim Procedures. Claims for warranty performance and service shall be made by sending the product, shipping and insurance prepaid by the purchaser, to
Concept Cues, together with
(a) evidence of original purchase;
(b) a description of the asserted defect; and
(c) the name; address and phone number of the original purchaser to whom the product is to be returned.
For International customers, if the Concept Cues product was purchased through a domestic Authorized Dealer, the dealer will be responsible for returning the product to
Concept Cues for service. If a Concept Cues product was purchased through a non-domestic dealer, then the customer is responsible for sending the product directly to
Concept Cues for service. Concept Cues will review the description of the asserted defect, examine the product and make service, repairs and replacements as appropriate under this Limited Warranty. Upon completion of the service, the product shall be returned by Poison Products to the original purchaser, shipping and insurance to be paid by
Concept Cues. If it is determined that the asserted defect is not covered under the Limited Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.
5. Legal Remedies. Depending upon the state in which you reside, you may have additional remedies available under the applicable Commercial Code or Consumer Warranty laws.
Care Instructions
ABUSE: Cues made of wood are not designed to withstand lateral pressure. Situations where a cue is leaning against a wall, dropped on the floor, bent while playing or hitting a table can damage the cue. We recommend protecting your cue with a hard case.
WARPAGE - FINISH: Wood will soak up moisture in wet climates and release moisture in dry climates. To prevent warpage or finish problems, your cue should be stored under consistent temperature and moisture conditions.
SHAFT MAINTENANCE: To clean your shaft, use a towel slightly dampened with rubbing alcohol. To avoid damaging your shaft do not sand it, no abrasive is necessary. Use a leather burnisher or similar material to seal the shaft after cleaning. Do not expose the shaft to excessive moisture and do not steam it to remove dings.
FERRULE: Much of the shaft’s performance can be attributed to our ferrule design and composition. Due to the performance enhancing material used for the ferrule, scratches may appear with use. In this case, we recommend sending your shaft to us or to an Authorized Repair Center for a clean up. Do not remove or change the ferrule or the warranty will be voided.
TIP: If tip replacement is needed, we recommend a tip that is
medium-hard. For best results, we recommend that you send it to us or have an Authorized Repair Center do it on a lathe.
WRAP CLEANING: Use a very lightly damp towel to wipe off your wrap and dry immediately (do not use any solvents). Isopropyl alcohol will work to clean all
Concept Cues wraps.
Authorized Repair Centers
Concept
Cues only recommends that repair work be performed by the factory or its Authorized Repair Centers. If you are interested in becoming an Authorized Repair Center, please contact us for more information. Please note that Authorized Repair Centers are responsible for the quality of the work provided and that
Concept Cues can only warranty work that was performed by the Concept
Cues factory.
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